At Zero2Five Consulting ("we," "us," "our"), we respect and protect the privacy of our clients, business contacts, and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information in compliance with applicable UK data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Who We Are Zero2Five Consulting is a business consultancy focused on supporting start-ups and small businesses to grow effectively. We are committed to protecting and respecting your privacy and complying with applicable data protection and privacy laws.

2. Information We Collect We collect personal information to provide our services effectively. The types of information we may collect include:

• Contact Information: Such as your name, email address, phone number, and postal address.
• Business Information: Details about your company, job role, and professional background.
• Website Usage Information: Information collected through cookies and other tracking technologies when you use our website.
• Communication Records: Including emails, messages, and other correspondence you have with us.
• Financial Information: Bank account details for billing and payment purposes if you engage our services.

3. How We Use Your Information We use personal information to:

• Provide our consultancy services.
• Communicate with you regarding our services and respond to your enquiries.
• Send newsletters, updates, or other marketing materials, if you have opted in.
• Manage our contractual relationship, including invoicing and billing.
• Improve our website, services, and customer interactions.
• Comply with legal obligations.

4. Legal Basis for Processing Personal Data We process personal data under the following legal bases:

• Contractual Necessity: To fulfil our contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: For our legitimate business purposes, including marketing and service improvement, provided that such interests are not overridden by your data protection rights.
• Consent: When you have given us consent to contact you for marketing purposes.
• Legal Obligations: To comply with legal or regulatory requirements.

5. Sharing Your Information We do not sell, trade, or rent personal information to third parties. However, we may share your personal data with:

• Service Providers: Such as IT support, payment processors, and other third-party vendors necessary to deliver our services.
• Legal Authorities: If required by law or to protect our rights and comply with legal obligations.
• Business Partners: For collaboration purposes, but only with your consent.

6. International Transfers We may transfer your data to countries outside of the UK or the European Economic Area (EEA). If we do so, we will ensure that adequate safeguards are in place, such as contractual clauses or adherence to recognised frameworks, to protect your personal data.

7. Data Retention We retain personal data for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy and comply with our legal obligations. Typically, we retain client information for seven years after the end of the contractual relationship unless otherwise required by law.

8. Your Rights Under UK data protection law, you have the following rights:

• Access: To request a copy of the personal data we hold about you.
• Correction: To ask us to correct any inaccurate or incomplete data.
• Deletion: To request the deletion of your personal data in certain circumstances.
• Restriction: To restrict the processing of your data in specific situations.
• Portability: To receive your data in a structured, commonly used format.
• Objection: To object to processing based on our legitimate interests or for direct marketing.
• Withdraw Consent: To withdraw your consent for data processing at any time.

To exercise your rights, please contact us at [insert contact information].

9. Cookies Our website uses cookies to enhance the user experience. Cookies are small files placed on your device to collect information about how you use our website. For more information, please refer to our Cookie Policy.

10. Security Measures We use appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our measures include encryption, firewalls, and secure access controls.

11. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. The "Last Updated" date at the top indicates when the policy was last revised.

12. Contact Us If you have any questions or concerns regarding this Privacy Policy or how we process your data, please contact us at:

Zero2Five Consulting
Email: mike@zero2fiveconsulting.com
Phone: 07958 025 001
Address: 30 Queens Road, Rayleigh, Essex, SS6 8JX

13. Complaints If you are not satisfied with how we handle your personal data, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/
Phone: 0303 123 1113